Refund and Cancellation

Every new workspace has a free trial of 14 days and no card is asked for, so you can judge Plotler before any payment. Nothing is charged if you do not subscribe; the workspace simply becomes read-only at the end of the trial.

An owner can cancel a subscription at any time by writing to hello@bisols.com from an owner’s email address. We confirm the cancellation in writing.

• The subscription runs to the end of the period already paid for and does not renew. You keep full use of Plotler until then.
• After that the workspace is closed. Your staff can still sign in to read and export your data for 90 days.
• Nothing is deleted when you cancel. What happens after those 90 days is described in the Terms of Service.

• Monthly plans: fees for a month that has started are not refunded. Cancelling stops the next renewal.
• Yearly plans: if you cancel within 14 days of the start of a new yearly period, we refund that period in full. After that, we do not refund the rest of the year; you keep full use of Plotler until the period ends.
• Charged in error: a duplicate payment, an overpayment or an invoice issued in error is refunded in full, or credited to your next invoice if you prefer.
• Service failure: if Plotler is unavailable for a long period through our fault, we credit you fairly for the time lost, as agreed with you.

Where the law gives you a right to a refund that this policy does not, the law prevails.

When your plan changes during a paid period, the unused part of what you paid is credited on your next invoice rather than refunded. Moving to a smaller plan never deletes your records.

We record every refund or credit as a credit note against the original invoice; an issued invoice is never edited. Refunds go back by the method you paid with where possible (to your JazzCash or EasyPaisa wallet, or by bank transfer to your company’s account) within 14 working days of our confirming the refund.

The online payment fee of 0.5 % relates to payments your buyers have made and is not refunded when a buyer’s payment is later refunded by you, unless it was charged in error.

A late invoice does not cancel your subscription. The workspace becomes read-only and later suspended, as the Terms of Service describe. Your buyers can still pay their instalments throughout, and paying restores everything at once. Nothing is deleted for late payment.

This policy is about fees you pay Bisols for Plotler. Refunds of instalments and booking money to your buyers are between you and your buyers, under your own policy and your agreement with your payment provider. Plotler records them in your books when you make them.

To cancel, or to ask about a refund: hello@bisols.com or 03331501487.